Creating value for the internal customer: a conceptual framework for the assessment and implementation of IT/IS projects   Creator:   Offerman, Ishwar A. Publisher:   University of Curaçao ( Willemstad, Curaçao ) Publication Date:   2016 Type:   Book Format:   46 pages. Source Institution:   University of Curaçao Holding Location:   University of Curaçao Language:   English “...qualitatively? PAGE 15 15 | Page METHODS T he methodology for this research is a theoretical analysis of literature about the topic di scussed. The literature used in the research is a collection of articles out of Google Scholar, Emerald Insight and the archive...” Creating value for the internal customer: a conceptual framework for the assessment and implementation of IT/IS projects